Return and Refund Policy

Effective Date: July 27, 2023

Welcome to Martilez, your premier online store for exquisite Moroccan Zellige tiles and artisanal home decor. By accessing and using our website, you agree to abide by the following Terms and Conditions. Please read these terms carefully before making any purchases or interacting with our site.

Product Information and Availability: At Martilez, we strive to provide accurate and up-to-date product information. However, we do not guarantee the completeness, accuracy, or availability of all items at all times. Product availability is subject to change without notice.

Pricing and Payment: All prices displayed on our website are in US dollars (USD) and are exclusive of applicable taxes and shipping fees. Payment for orders can be made through secure payment gateways provided on our website. By placing an order, you agree to pay for the products and any associated charges.

Order Confirmation and Fulfillment: Upon placing an order, you will receive an order confirmation email with details of your purchase. We strive to fulfill orders promptly, but order processing times may vary. In the event of any delays or order cancellations, we will inform you accordingly.

Shipping and Delivery: We offer worldwide shipping for our products. Shipping times may vary depending on the destination and customs procedures. Martilez is not responsible for any delays caused by shipping carriers or customs clearance. Please review our Shipping Policy for more information.

Returns and Exchanges: Your satisfaction is important to us. If you are not fully satisfied with your purchase, you may be eligible for a return or exchange. Please refer to our Returns and Exchanges Policy for detailed instructions on the return process.

Intellectual Property: All content, including images, designs, and logos on our website, are the intellectual property of Martilez and are protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

Disclaimer of Warranties: Martilez provides our products and services "as is" without any warranties, expressed or implied. We do not guarantee that our website will be error-free, secure, or continuously available.

Limitation of Liability: Martilez shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the purchase price of the products in question.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of New York, USA. Any disputes arising from these terms will be resolved in the courts of New York.

Modifications to Terms: Martilez reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. Continued use of our website signifies your acceptance of any changes made.

Contact Us: For any questions, concerns, or inquiries regarding our Terms and Conditions, please reach out to us at info@martilez.com