Shipping & Return Policies

Thank you for choosing our online store for your Moroccan Zellige tiles and home decor needs. We strive to provide you with the highest quality products and exceptional customer service. Please take a moment to review our shipping and return policy to ensure a smooth and satisfying shopping experience.

Shipping:

Processing Time: As all our products are meticulously handmade and tailored based on each order, please allow for an estimated processing time of 4-8 weeks before your order is shipped.

Shipping Methods: We offer reliable shipping options to ensure your order reaches you safely and promptly. Depending on your location, shipping times may vary, our team will reach out to you after your order to confirm the delivery time.

Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. The exact shipping charges will be displayed during the checkout process.

Tracking Information: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your package throughout its journey to your doorstep.

Return Policy:

Handcrafted Excellence: Our products are carefully handcrafted and tailored to meet your specific order requirements. As a result, we do not accept returns or offer refunds on zellige tiles and home decor items, unless they arrive damaged or defective.

Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please contact us within 48 hours of receiving the package, providing clear images and a detailed description of the issue. We will promptly assess the situation and arrange for a replacement or refund if necessary.

Order Accuracy: We take utmost care to fulfill each order accurately. If, however, you receive an item that is different from what you ordered, please notify us within 48 hours of delivery, and we will rectify the situation immediately.

Non-Returnable Items: In addition to zellige tiles and customized home decor, items that have been used, installed, or altered in any way will not be eligible for return.

Please note that any discrepancies or issues with your order must be reported within 48 hours of delivery. Our team is committed to resolving any concerns you may have, ensuring your satisfaction with our products.

We truly appreciate your understanding and support of our shipping and return policy. Should you have any questions or require further assistance, please do not hesitate to contact our customer service team at info@martilez.com. 

Thank you for choosing us as your destination for authentic Moroccan Zellige tiles and home decor. Happy shopping! 🛍️💙